Return Policy

Shipping Policy

Last Updated: August 11, 2026

At JOROTO, we are committed to providing reliable and efficient shipping for your fitness equipment.

This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, tracking, and what to do if you experience a delivery issue.

1. Where We Ship

United States

We currently offer free standard shipping to residential and commercial addresses within the contiguous 48 United States.

Free shipping does not currently apply to:

  • Alaska;

  • Hawaii;

  • Puerto Rico;

  • APO/FPO/DPO military addresses; or

  • Other locations that are not supported by our shipping carriers.

If your address is outside our standard delivery area, please contact us before placing an order to confirm whether shipping is available.

International Shipping

For destinations outside the contiguous United States, shipping availability and charges may vary by country, region, product, and destination.

If international shipping is available for your location, the applicable shipping cost and available shipping options will be displayed at checkout.

2. Shipping Costs

Free Shipping in the Contiguous United States

We currently offer free standard shipping on orders delivered within the contiguous 48 United States.

Additional shipping charges may apply to destinations outside our standard free-shipping area or to shipping services that are not included in standard delivery.

The shipping cost applicable to your order, if any, will be shown at checkout before you complete your purchase.

3. Order Processing Time

Most orders are processed and prepared for shipment within 7 business days after the order is successfully placed and payment is confirmed.

Processing time may vary depending on:

  • Product availability;

  • Order volume;

  • Pre-order status;

  • Promotional periods;

  • Holidays;

  • Weather conditions; and

  • Other circumstances beyond our reasonable control.

For products marked as pre-order or with a specific estimated shipping date, the product page information will take priority over the standard processing time stated in this policy.

4. Estimated Delivery Time

For in-stock products, delivery generally takes approximately 2–5 business days after the order has been shipped.

Therefore, the total estimated time from order placement to delivery may generally be:

Order Processing: up to 7 business days
+
Transit Time: approximately 2–5 business days

Actual delivery times may vary depending on the shipping destination, carrier, weather, holidays, carrier capacity, and other factors.

Pre-Orders

Pre-order products may require substantially more time to ship.

Unless otherwise stated on the applicable product page, pre-order items may take approximately 1–2 months to become available for shipment.

If an order contains both in-stock and pre-order products, the items may be shipped separately when available.

5. Shipping Carriers

Depending on your shipping address, product, and availability, we may use reliable carriers and logistics partners such as:

  • FedEx;

  • UPS;

  • USPS;

  • DHL; and

  • Other local or regional delivery partners.

JOROTO reserves the right to select the appropriate carrier for your order based on the destination and shipping requirements.

6. Order Confirmation

After you successfully place an order, you will receive an order confirmation email containing your order details.

Please review your shipping information carefully.

If you notice an incorrect shipping address or other important information, please contact us as soon as possible.

Because orders may enter the processing or shipping process quickly, we cannot guarantee that changes can be made after an order has been submitted.

7. Shipping Confirmation and Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing your tracking information when available.

You can use the tracking number to monitor the progress of your shipment.

You may also use our Order Tracking page to check your shipment status.

If you do not receive a shipping confirmation within 7 business days after placing your order, please contact us at:

support@joroto.com

8. Multiple Packages and Partial Shipments

If your order contains multiple products, your items may be shipped separately.

This may happen because products are:

  • Stored in different warehouses;

  • Available at different times; or

  • Shipped using different carriers.

As a result, you may receive one package before the remaining items arrive.

If you believe part of your order is missing, please contact our Customer Support Team and provide your order number so that we can assist you.

9. Delivery Delays

While we work with our shipping partners to deliver orders as quickly as possible, delivery dates are estimates and are not guaranteed.

Shipping delays may occur because of:

  • Severe weather;

  • Natural disasters;

  • Holidays;

  • Carrier delays;

  • High shipping volumes;

  • Incorrect or incomplete shipping information;

  • Remote delivery locations;

  • Customs or regulatory issues for applicable international shipments; or

  • Other circumstances beyond JOROTO's reasonable control.

We appreciate your understanding that such delays do not necessarily indicate that your order has been lost.

10. Delayed or Missing Tracking Updates

Tracking information may sometimes take time to update after a package has been handed over to the carrier.

If there has been no tracking update for more than 15 days, please contact us so that we can investigate the shipment with the carrier.

Please provide:

  • Your order number;

  • Tracking number, if available;

  • Shipping address; and

  • Any relevant information regarding the shipment.

We will work with the carrier to determine the status of your package and provide appropriate assistance.

11. Package Marked as Delivered but Not Received

If your tracking information shows that a package has been delivered but you cannot locate it, please first:

  1. Check around your property, including entrances, garages, porches, and other secure locations;

  2. Check with household members or neighbors;

  3. Review any delivery photo or delivery instructions provided by the carrier; and

  4. Contact the shipping carrier directly using the tracking information.

If you still cannot locate the package, please contact JOROTO Customer Support and provide your order and tracking information.

We will assist you in investigating the delivery.

12. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully verify:

  • Full name;

  • Street address;

  • Apartment, unit, or suite number;

  • City;

  • State;

  • ZIP code; and

  • Phone number.

JOROTO is not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If you realize that your shipping information is incorrect, please contact us immediately at:

support@joroto.com

We will make reasonable efforts to assist you before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.

13. Damaged Packages or Missing Items

If your package arrives visibly damaged, or if an item or component appears to be missing, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

  1. Your order number;

  2. Product model or SKU;

  3. Photos of the package and shipping label;

  4. Photos or videos showing the damage or missing components; and

  5. Your shipping address and phone number.

Our Customer Support Team will review the information and determine the appropriate next steps.

For after-sales requests, providing clear photos or videos can significantly speed up the resolution process.

14. Returns and Refunds

Shipping and return-related charges may vary depending on the reason for the return.

For information about order cancellation, returns, refunds, and applicable return shipping fees, please refer to our Return & Refund Policy.

Nothing in this Shipping Policy changes your rights under our applicable Return & Refund Policy or applicable law.

15. Shipping and Delivery Risks

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's transportation and delivery procedures.

JOROTO will make reasonable efforts to assist customers with shipment issues and carrier investigations.

However, estimated delivery dates are not guaranteed and may be affected by circumstances outside our control.

16. Contact Us

If you have questions about your order or shipment, please contact our Customer Support Team.

JOROTO Customer Support

Email: support@joroto.com

For faster assistance with an order or after-sales request, please include your order number and relevant shipping information in your message.

We aim to respond to customer inquiries within 1–2 business days.

Thank you for choosing JOROTO.

Enjoy Fitness, Enjoy Life.