Contact Us

Contact JOROTO

We're Here to Help

Have a question about a JOROTO product, an existing order, delivery, warranty, or after-sales service?

Our Customer Support Team is here to help.

Whether you're choosing your first piece of home fitness equipment or need assistance after your purchase, we're committed to providing helpful and timely support.

We aim to respond within 1–2 business days.

How Can We Help?

Choose the type of assistance you need below.

Product Questions

Need help choosing the right fitness equipment?

Have questions about product features, specifications, compatibility, assembly, or how a product works?

We're happy to help you find the right solution for your training needs.

Email: support@joroto.com

Order & Shipping

Need help with an existing order?

We can assist with questions about:

  • Order status

  • Shipping status

  • Tracking information

  • Delivery issues

  • Missing packages

  • Partial shipments

  • Incorrect shipping information

Email: support@joroto.com

Tip

For faster assistance, please include your order number in your message.

Returns & Refunds

Need to return a product or request a refund?

Please review our Return & Refund Policy before contacting us.

If you still have questions, contact our Customer Support Team with your order number and the reason for your return.

Email: support@joroto.com

Please do not send a product back before receiving return instructions from JOROTO.

Warranty & After-Sales Support

Need a replacement part or assistance with your JOROTO equipment?

We're here to help with:

  • Missing parts

  • Damaged components

  • Product issues

  • Replacement parts

  • Assembly questions

  • Technical assistance

  • Warranty claims

Email: support@joroto.com

For after-sales requests, please provide the information below so that we can identify your product and check the appropriate solution.

Please include:

1. Product Model
You can usually find the model number on the product label, product packaging, or user manual.

2. Order Number
For orders placed through the JOROTO website, please provide your JOROTO order number.

For Amazon purchases, please provide your Amazon order number.

3. Description of the Issue
Please briefly explain what happened and when the issue occurred.

4. Photos or Videos
If applicable, please attach clear photos or videos showing the issue, damaged component, or product label.

5. Shipping Information
Please provide your current shipping address and phone number when replacement parts or physical products need to be delivered.

Providing complete information helps us verify your purchase, check warranty eligibility, confirm part availability, and resolve your request more efficiently.

Technical Support

For technical assistance, you can also contact our U.S. Technical Support Team.

U.S. Technical Support

Phone: +1-888-828-2521

For technical questions, please have your product model and order information available when contacting us.

Partner & Influencer Inquiries

Interested in working with JOROTO?

For influencer collaborations, partnerships, affiliate opportunities, or other marketing-related inquiries, please contact:

Email: marketing@joroto.com

Please include:

  • Your name or company name;

  • Website or social media profile;

  • Type of collaboration you're interested in; and

  • Any relevant audience or partnership information.

Our team will review your inquiry and respond if there is a suitable opportunity.

Before You Contact Us

For the fastest possible response, please include as much relevant information as possible.

For Product Questions

Please include:

  • Product name or model;

  • Your question;

  • Relevant product link, if applicable.

For Order Questions

Please include:

  • Order number;

  • Name used for the order;

  • Email address used at checkout;

  • Description of your request.

For Damaged or Missing Parts

Please include:

  • Order number;

  • Product model;

  • Photos of the product;

  • Photos of the shipping box and shipping label;

  • Photos of the damaged or missing component;

  • Shipping address and phone number.

For Warranty Requests

Please include:

  • Product model;

  • Order number;

  • Purchase date, if available;

  • Description of the issue;

  • Photos or videos showing the problem.

Frequently Asked Questions

When will I receive a response?

We aim to respond to customer inquiries within 1–2 business days.

Please check your spam or junk folder if you don't see our response.

During major sales events, holidays, or periods of unusually high inquiry volume, response times may be longer.

Where can I track my order?

Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

You can also visit our Order Tracking page to check your shipment status.

If your tracking information has not updated for more than 15 days, please contact us so that we can investigate the shipment.

I received a damaged product. What should I do?

Please contact us as soon as possible.

Keep the original packaging and provide photos or videos showing:

  • The shipping box;

  • Shipping label;

  • Damaged area;

  • Product model; and

  • Any affected components.

Our support team will review the information and help determine the appropriate solution.

I am missing a part. Do I need to return the whole product?

Not necessarily.

In many cases, we can provide a replacement part without requiring the entire product to be returned.

Please contact us with your order number, product model, and photos of the issue.

Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible.

Once an order has entered processing, been packed, or shipped, cancellation may no longer be possible.

Please refer to our Return & Refund Policy for additional information.

Contact Information

Customer Support

Email: support@joroto.com

For questions about products, orders, shipping, returns, refunds, warranties, and after-sales service.

Technical Support

Phone: +1-888-828-2521

For product-related technical assistance.

Partner & Influencer

Email: marketing@joroto.com

For partnership, influencer, affiliate, and marketing inquiries.

JOROTO

Enjoy Fitness. Enjoy Life.

We're committed to helping you get more from every workout — before, during, and after your purchase.

Customer Support Hours

Monday – Friday
5:00 PM – 2:00 AM PT

For email inquiries, we aim to respond within 1–2 business days.

Email: support@joroto.com