Privacy Policy

Last Updated: August 11, 2026

JOROTO (“JOROTO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, purchase our products, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use and disclose that information, how we use cookies and similar technologies, and the choices and rights available to you.

By accessing or using our website, including joroto.com (the “Site”), you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information directly from you, automatically when you use our Site, and from third parties that provide services to us.

1.1 Information You Provide to Us

Depending on how you interact with our Site, we may collect the following information:

Full name;
Email address;
Billing address;
Shipping address;
Phone number;
Account information, such as your email address and password;
Order and purchase information;
Products you purchase, view, or add to your cart;
Information you provide when contacting customer service;
Information you provide when submitting a product review or other content;
Information you provide when subscribing to marketing communications;
Information necessary to process returns, refunds, warranties, or other customer service requests; and
Any other information you voluntarily provide to us.

You may choose not to provide certain information. However, some information may be necessary for us to process your order, provide customer support, fulfill a warranty request, or provide other services you request.

2. Payment Information

When you make a purchase through our Site, payment information may be collected and processed by third-party payment processors, including Shopify Payments and PayPal, depending on the payment method you choose.

We may receive information relating to your transaction, such as the payment method used, transaction status, billing information, and other information necessary to confirm and fulfill your order.

We generally do not have access to or store your complete payment card number or payment authentication credentials. Payment information is processed in accordance with the privacy policies and terms of the applicable payment processor.

3. Order and Transaction Information

When you place an order, we may collect and process information such as:

Products purchased;
Order number;
Purchase date and time;
Order value;
Shipping and billing information;
Payment status;
Shipping and delivery status;
Refund and return information;
Warranty information; and
Communications relating to your order.

We use this information to process and fulfill your orders, provide customer service, manage returns and warranties, prevent fraud, and maintain appropriate business and financial records.

4. Information Collected Automatically

When you visit our Site, certain information may be collected automatically through cookies, pixels, tags, logs, and similar technologies.

This information may include:

IP address;
Browser type and version;
Device type;
Operating system;
Approximate geographic location derived from your IP address;
Pages viewed;
Products viewed;
Search terms;
Links clicked;
Referring and exit pages;
Date and time of visits;
Shopping cart activity;
Purchase activity;
Advertising interactions; and
Other information about how you interact with our Site.

We use this information to operate, secure, analyze, and improve our Site and services, understand customer behavior, measure advertising performance, and provide more relevant content and advertising.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate our Site and support functionality, analytics, personalization, and advertising.

Cookies may be used for purposes including:

Essential Cookies

These cookies are necessary for the Site to function properly. They may support shopping cart functionality, checkout, account features, security, and other essential functions.

Analytics Cookies

We may use analytics technologies, including Google Analytics, to understand how visitors use our Site, measure traffic, identify trends, and improve our website and services.

Advertising Cookies and Pixels

We may use advertising technologies, including Google Ads and Meta Pixel, to:

Measure advertising effectiveness;
Understand how visitors interact with our Site after viewing or clicking an advertisement;
Build or measure advertising audiences;
Provide relevant advertisements;
Conduct remarketing or retargeting; and
Improve our advertising campaigns.

Depending on your location and applicable law, you may have the right to control or opt out of certain cookie-based advertising or data-sharing activities.

You can manage certain cookie preferences through the cookie controls provided on our Site or through your browser settings.

Please note that disabling certain cookies may affect the functionality of our Site.

6. How We Use Your Information

We may use the information we collect for the following purposes:

To process, fulfill, and deliver orders;
To process payments and refunds;
To provide customer service;
To communicate with you about your orders, purchases, returns, warranties, or inquiries;
To create and manage customer accounts;
To provide warranty and after-sales services;
To process product reviews and other customer-submitted content;
To send marketing communications where permitted by law;
To provide personalized content and advertising;
To measure and improve advertising performance;
To analyze how customers use our Site;
To improve our products, services, website, and customer experience;
To detect, investigate, and prevent fraud, abuse, security incidents, and other unlawful activity;
To comply with applicable laws, regulations, legal processes, and governmental requests;
To enforce our Terms of Service and other policies; and
For other purposes disclosed to you at the time information is collected or with your consent where required by law.

7. Marketing Communications

If you choose to receive marketing communications from us, we may send you information about:

Products;
Promotions;
Discounts;
New product launches;
Special offers;
Sales events; and
Other JOROTO-related news.

You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in our marketing emails.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, warranty communications, or customer service messages.

8. How We Share Your Information

We may disclose your personal information to third parties when reasonably necessary to operate our business, provide services to you, or fulfill the purposes described in this Privacy Policy.

These parties may include:

Shopify

Our Site is powered by Shopify, which provides our ecommerce platform, hosting, checkout, order management, and related services.

Shopify may process personal information on our behalf in connection with the operation of our store and services.

Payment Providers

We may share or allow payment information to be processed by payment service providers such as:

Shopify Payments;
PayPal; and
Other payment providers made available through our Site.

Shipping and Fulfillment Providers

We may share information such as your name, shipping address, phone number, order information, and other necessary information with shipping carriers, warehouses, fulfillment providers, and logistics partners in order to deliver your purchases.

Analytics Providers

We may share information with analytics providers, including Google Analytics, to help us understand website usage and improve our services.

Advertising Partners

We may use advertising and measurement services provided by companies such as Google and Meta.

These services may process information about your interactions with our Site, including information collected through cookies, pixels, and similar technologies, in accordance with their respective privacy policies and applicable laws.

Service Providers

We may disclose information to companies and individuals that provide services to us, such as:

Website and technology providers;
Customer support providers;
Email and communication providers;
Fraud prevention providers;
IT and security providers;
Marketing service providers;
Professional advisors; and
Other vendors that help us operate our business.

These service providers are generally permitted to use personal information only as necessary to provide services to us or as otherwise permitted by law.

9. Business Transfers

If JOROTO is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction, personal information may be transferred as part of that transaction.

Where required by applicable law, we will provide any required notice or obtain any required consent.

10. Legal Requirements and Protection of Rights

We may access, use, preserve, or disclose personal information when we reasonably believe it is necessary to:

Comply with applicable laws or legal processes;
Respond to subpoenas, court orders, or governmental requests;
Protect the rights, property, or safety of JOROTO, our customers, employees, or others;
Detect or prevent fraud, security incidents, or illegal activity;
Enforce our Terms of Service and other agreements; or
Protect against legal claims.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

Complete transactions;
Provide customer service;
Maintain warranty and transaction records;
Resolve disputes;
Prevent fraud and abuse;
Comply with legal, tax, accounting, and regulatory obligations; and
Enforce our agreements.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and business requirements.

12. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no method of transmission or storage over the Internet is completely secure. Therefore, we cannot guarantee the absolute security of your information.

You are also responsible for maintaining the security of any account credentials you use to access our Site.

13. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

Know whether we collect or process your personal information;
Access the personal information we maintain about you;
Request correction of inaccurate personal information;
Request deletion of your personal information;
Request a copy of certain personal information in a portable format;
Opt out of certain targeted advertising or sharing of personal information;
Opt out of certain marketing communications;
Withdraw consent where processing is based on consent; and
Exercise other rights provided under applicable privacy laws.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing certain privacy requests.

14. California Privacy Rights

This section applies to California residents to the extent required by the California Consumer Privacy Act (“CCPA”), as amended, and other applicable California privacy laws.

Categories of Personal Information We May Collect

Depending on how you interact with us, we may collect categories of personal information such as:

Identifiers, including name, email address, postal address, telephone number, and online identifiers;
Customer records, such as billing and shipping information;
Commercial information, including products purchased, viewed, or considered;
Internet or other electronic network activity information;
Geolocation information, such as information derived from your shipping address or approximate location;
Inferences about preferences and interests;
Other information you voluntarily provide; and
Other categories of personal information permitted under applicable law.

Purposes of Collection

We may collect and use these categories of information for the business and commercial purposes described in this Privacy Policy, including processing orders, providing customer service, operating our Site, analytics, advertising, fraud prevention, security, and legal compliance.

Categories of Recipients

Depending on the circumstances, we may disclose personal information to categories of recipients including:

Shopify;
Payment processors;
Shipping and fulfillment providers;
Analytics providers;
Advertising partners;
Customer service providers;
Technology and security providers;
Marketing service providers;
Professional advisors; and
Government authorities or other parties when legally required.

California Consumer Requests

Subject to applicable law, California residents may have the right to request:

Access to personal information we have collected about them;
Deletion of personal information;
Correction of inaccurate personal information;
Information about how personal information is collected, used, and disclosed;
Opt-out of the sale or sharing of personal information, where applicable;
Limitation of certain uses of sensitive personal information, where applicable; and
Equal treatment when exercising privacy rights.

To submit a privacy request, please contact us using the information provided in the “Contact Us” section below.

We may take reasonable steps to verify your identity before fulfilling certain requests.

We will not discriminate against you for exercising privacy rights granted to you by applicable law.

Opting Out of Targeted Advertising and Data Sharing

We may use third-party advertising and analytics services, including Google and Meta, that use cookies, pixels, or similar technologies to help us measure advertising and provide more relevant advertisements.

Depending on applicable law and the technologies enabled on our Site, these activities may constitute “sharing” or other regulated processing of personal information.

You may have the right to opt out of certain activities. Where required, we will provide appropriate opt-out mechanisms, such as a “Your Privacy Choices” or similar mechanism, and will honor applicable preference signals such as the Global Privacy Control (“GPC”) where legally required.

15. Children's Privacy

Our Site is intended for a general audience and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

If you believe that a child under 13 has provided us with personal information, please contact us using the information below.

16. Third-Party Websites and Services

Our Site may contain links to third-party websites, applications, services, or social media platforms.

These third parties may collect information directly from you and may have their own privacy policies.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you use.

17. International Visitors

JOROTO primarily operates and provides services to customers in the United States.

If you access our Site from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other locations where we or our service providers operate.

Privacy and data protection laws in those locations may differ from those in your country or region.

By using our Site, you acknowledge that your information may be processed in the United States and other locations as necessary to provide our services, subject to applicable law.

18. Do Not Track

Some web browsers may provide a “Do Not Track” signal.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our Site may not respond to all such signals unless required by applicable law.

Where required by applicable law, we will honor recognized privacy preference signals.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

If we make material changes, we may provide additional notice where required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact us:

JOROTO

Email: support@joroto.com

Attn: Privacy Officer

When submitting a privacy request, please provide enough information for us to understand your request and verify your identity where required.

We will process your request in accordance with applicable privacy laws.